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WPQC Announces Top Performers

Congratulations to the Most Improved WPQC Pharmacies between January and April 2016! Between January and April 2016, these pharmacies had the highest rate of growth in numbers of submitted Level I and Level II service claims. We are continuously analyzing data and are noticing those pharmacies that are continuing to provide services as well as making huge strides in program implementation. The 3 pharmacies that deserve this honor are:

The top 3 pharmacies include:

    • Mallatt’s Homecare Pharmacy (Menomonee Falls)
    • O’Connell Pharmacy (Sun Prairie)
    • Fitchburg Hometown Pharmacy (Fitchburg)

Please see below to read how these pharmacies have been successful in implementing and maintaining WPQC in their workflows.  PSW thanks these and all WPQC pharmacies for your continued participation in WPQC.

Mallatt’s Homecare Pharmacy (Menomonee Falls)

 Why is WPQC great for your pharmacy and patients?

 As a Long Term Care Pharmacy, we are in a really lucky place to be able see the entire medication profile for a patient.  Therefore, if a medication has not been refilled in an appropriate amount of time, or if one medication has been added that could interact with another, we often see the entire picture and can make an appropriate intervention.  It has also gotten us "out from behind the counter" to interact with patients and their caregivers and prove our worth as pharmacists.  The public does not always understand the interventions that pharmacists do on a daily basis on behalf of the patients and this is a great way for us to educate them on the importance of pharmacists and pharmacy technicians.


What are things you have changed in your pharmacy workflow to make the program more sustainable?

 We recently added a pharmacist position who focuses on Medication Therapy Management interventions and billing.  She is in charge of keeping the entire staff thinking about MTM opportunities, updates on where we are in interventions every month, and any updates from Pharmacy Society of Wisconsin.  By allowing one staff member the time and energy to create MTM interventions as a priority, our entire staff is energized to work to make a positive impact on the medication management in our patients’ lives.  We often refer to The Starfish Story, where the little boy can't save all of the starfish as he walks along the beach.  Although he is unable to save all of the starfish, he can make a difference in the lives of a few of the starfish.   We may not be able to make a difference in everyone's lives, but we can make a difference in the life of every patient that we make an intervention with.  "It made a difference to that one".


What are other tips that you believe have made you successful with WPQC?

 We work together really well as a team, with everyone focused on our monthly goal.  It helps to have a solid goal to reach each month. We also have a chart that we can monitor to see what interventions we have made and to whom.  Although we have one MTM leader, we all work together to reach our goal as a team. 



O’Connell Pharmacy (Sun Prairie)

Why is WPQC great for your pharmacy and patients?

 WPQC is great for our pharmacy not only as a source of revenue, but as another way we can help to strengthen our relationships with our patients. The more access a patient has to their pharmacist, the more likely they will build the trust needed to keep coming back for advice and, some day, care from a recognized healthcare provider. 


What are things you have changed in your pharmacy workflow to make the program more sustainable?

 Our workflow hasn't changed much, we have just found ways to work interventions into our daily flow as time allows. We are fortunate to have the ability to actually spend time with our customers, so interventions are genuine and not rushed. We are lucky to have two WPQC-certified pharmacists that can split the caseload as needed. 


What are other tips that you believe have made you successful with WPQC?

 Participation in a work group helped to bring a lot of areas of improvement to light while also sharing ideas with colleagues. Also, look at the little "extra" things you are doing every day and find a way to tweak them or enhance them to make them billable services. 



Fitchburg Hometown Pharmacy

Why is WPQC great for your pharmacy and patients?

 The WPQC program facilitates compensation and support of pharmacies, allowing the business model to emerge for providing higher-level patient care services on a wider scale.

What things have you changed in your pharmacy workflow to make your great work with Focused Patient Adherence sustainable?

 Our success in the program is a direct result of the dedication of our WPQC Certified Technician, Alysha Klassy. She, along with the student interns that I employ, have made identifying and billing Level I interventions a priority. There is currently a student project being conducted to interview delivery patients at the time of delivery to assess their compliance and side effects. This is another potential path to Level I interventions and could lead to in home Level II services, when appropriate.

What are any other tips that have helped contribute to your success with WPQC?

It is imperative that you have a champion technician on staff to make WPQC a success. At our site, all the billing and documentation is done by support staff. This allows for the attention of the pharmacist to be focused on patient care and adherence.

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