Why WPQC is great for your pharmacy and patients?
WPQC has helped in creating an organized process for identifying patients who will benefit from an intervention with a pharmacist.
What are things you have changed in your pharmacy workflow to make the program more sustainable?
Our WPQC interventions are performed in our pharmacies and at patient homes so we can offer it to patients who have limitations. This has helped us offer the program without barriers and also accomplish a better completion rate of services. We also perform billing of WPQC services centrally which helps ease the burden in the pharmacy and improves efficiency. We have technicians trained to schedule home visits for patients to either complete level 1 or level 2 interventions. Once the visit is scheduled, based on MTM pharmacists' availability, the pharmacist is notified about the appointment. A PA is done by calling DAPO center for FH patients and a folder with all the printed materials to perform the MTM is prepared for the pharmacist. After completion of the MTM the pharmacist completes the documentation, which is faxed to the patient’s PCP and billing is completed. The patient's handout is also mailed to the patient.
What are other tips that you believe have made you successful with WPQC?
We always have tried to maintain good relations with the prescribers who encourage their patients to meet with the pharmacists. Also, our adherence programs help in offering personalized care to our patients. For example, one of the prescriber's patients who was recently discharged completed a home MTM visit with a pharmacist and the prescriber realized how the pharmacist can find barriers to adherence and perform a complete medication reconciliation. Multiple medications for the patient were lost in transition of care and since this experience the referrals from that prescriber have increased.